Terms of Service

Shipping

Isopods will only be shipped on Mondays and Tuesdays to prevent carrier delays over the weekend.

Shipping is US only.

I do not ship below temperatures of 20F or above 95F, no exceptions.

My go-to shipping service is UPS. USPS is no longer used until further notice due to extreme delays.

If your order is placed after 1pm CST on a Tuesday, the next available shipping date would be the following Monday.

Temperatures below 50F and above 80F are required to be held for pickup at your nearest UPS store or 3rd party indoor drop off location. Heating and cooling isΒ used as needed, and a cryopak is ALWAYS included.

I will do everything in my power to send the isopods safely, but cannot be held responsible for carrier delays.Β 

DOA

LAG (Live Arrival Guarantee) for all orders.

Photos of the deceased animals must be provided within 1 hour of receiving your box to qualify for a refund or a reship.